These are my two letters submitted to CEO of T-Mobile Company. The problem of the overcharge of montly billing happened to me at the end of February, 2006 after I used T-Mobile cell phone for two months, and decided to change the new rate plan. T-Mobile charged me around $180 for the billing circle of February 2 and March 1, 2006. The amount is absolutely incorrect!
The first plan I used is $39 a month, which I can call for 600 minutes and unlimited minutes during weekday night and weekend. The new rate plan is $29 a month, which I have 300 minutes and unlimited weekend call. I changed the new rate plan on February 18, 2006. One week later, when I checked my billing amount on internet, T-mobile system indicated that I had to pay $142 at that time. Oh! My Lord Buddha! How comes?
I called customer services at least 4 times on that day; nobody solved this problem and everyone said that the billing amount was correct! I submitted several e-mails to customer care on T-Mobile system. Nothing has been corrected and clear until now.
However, I will not give up; I will take all necessary legal steps to protect my rights as a customer, lawyer and police officer.
As a customer, I will inform the Illinois Consumer Protection to initiate this bad conduct. As a lawyer, I will protect myself from the cheating conduct of T-Mobile Company by filing the complaint to contest the wrong doing of this company. As a police officer, I will inform an Illinois Attorney General to take the step to investigate the illegal conduct of this company. A notice will be given to this company as soon as possible. I promise to myself that all steps mentioned above will be finished by tomorow 4 p.m. The first step I have already done is filing my complaint on internet to Illinois Consumer Protection. Tomorow, I wake up very soon to fight with this cheating company.
The first letter bellowing was submitted to CEO of T-Mobile Company at the end of February, 2006. But there is no response frome it even by e-mail. I will take all necessary steps from now! Beleive me, I will not give up and I will not pay even one penny if I have not to do!
Dear CEO of T-Mobile Company:
My name .... I decided to buy cell phone from your company because your good reputation. However, I am very disappointed with your service, and I will not suggest your product to any of my friends if the good resolution has not been met.
I would like to delineate my problem caused by your system. I have bought and used your cell phone since December 2005. My plan was $39 a month. Every thing sounds good until February 18, 2006.
On February 18, 2006, I changed the plan from $39 a month to $29 a month. The charge should have been active in the next month billing. However, your company has charged me retroactively since February 2, 2006. I have no idea there will be such preposterous transaction which your company engaged in this way. Under the United States law of contract, such contract will be considered as unconscionable one and unenforceable.
According to your preposterous activity, changing my plan backward to February 2, 2006 instead of next month billing, my account number, 431371590, appears that the 300 minutes had been gone over, and I have to pay more than $150 for the service. It is absolutely incorrect at all. The new plan, $ 29 a month, which I asked your service representatives to change on February 18, 2006, must be active in the next period, rather than retroactively.
Hope that you will resolve this problem. Any good resolution should be accomplished as soon as possible. Thank you for your consideration.
Faithfully yours,
My name .... I decided to buy cell phone from your company because your good reputation. However, I am very disappointed with your service, and I will not suggest your product to any of my friends if the good resolution has not been met.
I would like to delineate my problem caused by your system. I have bought and used your cell phone since December 2005. My plan was $39 a month. Every thing sounds good until February 18, 2006.
On February 18, 2006, I changed the plan from $39 a month to $29 a month. The charge should have been active in the next month billing. However, your company has charged me retroactively since February 2, 2006. I have no idea there will be such preposterous transaction which your company engaged in this way. Under the United States law of contract, such contract will be considered as unconscionable one and unenforceable.
According to your preposterous activity, changing my plan backward to February 2, 2006 instead of next month billing, my account number, 431371590, appears that the 300 minutes had been gone over, and I have to pay more than $150 for the service. It is absolutely incorrect at all. The new plan, $ 29 a month, which I asked your service representatives to change on February 18, 2006, must be active in the next period, rather than retroactively.
Hope that you will resolve this problem. Any good resolution should be accomplished as soon as possible. Thank you for your consideration.
Faithfully yours,
Here is the second letter I will submit to this company in next few days if I have not gotten any good resolution from this bad company. I hope that everything will be going well.
Dear CEO of T-Mobile Company:
Reference: Letter to CEO of T-Mobile Company, February 27, 2006.
CC: Illinois Attorney General:
First of all, I would like to introduce myself again. My name is .., a police inspector of Legal Affair Office, Royal Thai Police. I am a Thai government officer, who has been studying in JSD/ Ph.D. program at University of Illinois College of Law. Most importantly, I am your customer, T-Mobile Company.
According to my first letter on February 27, 2006 submitted to CEO of T-Mobile Company, until now the problem about billing is still not corrected. I would like to recapitulate and clarify the problem caused by your system again. I have bought and used your cell phone since December 2005. My plan was $39 a month. Every thing sounds good until February 18, 2006. On February 18, 2006, I changed the plan from $39 a month to $29 a month. The charge should have been active in the next month billing. However, your company has charged me retroactively since February 2, 2006. As I have already indicated, there is no legal basis to enforce such preposterous transaction which your company engaged in this way. No contract will be enforced retroactively. What your representative did should be considered as unconscionable and unenforceable contract.
The result of such preposterous activity committed by your representatives, changing my plan backward to February 2, 2006 instead of next month billing, my account number, 431371590, I have to pay at the end of the billing, March 1, 2006, is almost $160 for the one month service fee. It is absolutely incorrect at all. The new plan, $ 29 a month, which I asked your service representatives to change on February 18, 2006, must be active in the next period, rather than retroactively.
I have called your representatives more than five times before the end of February, 2006 to change and correct what I have requested. They refused to solve this problem. I am willing to pay your service if such service fee is reasonable. What your company did to me sounds like I was being cheated.
I called your representatives on March 7, 2006, around 22:10 hrs. I asked what the result will be if I request to change the rate plan from at the time. Your representative said that T-Mobile Company will not charge me with the new plan rate until April 1, 2006. In other word, if the customer requests T-Mobile to change the new rate plan, the new rate plan will be effective in the next moth billing, not backward.
Nevertheless, your representative, who accepted my request on February 18, 2006, changed the rate plan I that have requested backward to February 2, 2006. It is contrary to your policy that the request will be effective in the next moth billing. I have relentlessly asked many of your representatives to correct both calling and sending my e-mail. Your representatives have merely refused to correct this problem.
On March 7, 2006, I have asked your representative what her name is. She refused to give me her name. In addition, I have sent my e-mails to your customer care two times. Your representatives gave me the wrong answer and irrelevant to my question about my billing problem. Those representatives gave me the case number # 1153805 billing and Payments, but have not done anything.
I have tried to take any step that I can do by myself until now. As a result, I have to submit my complaint and hope that you will resolve this problem. Any good resolution should be accomplished as soon as possible. Thank you for your consideration.
Within this letter, I have attached other relating documents to you totally ………pages.
Faithfully yours,
Reference: Letter to CEO of T-Mobile Company, February 27, 2006.
CC: Illinois Attorney General:
First of all, I would like to introduce myself again. My name is .., a police inspector of Legal Affair Office, Royal Thai Police. I am a Thai government officer, who has been studying in JSD/ Ph.D. program at University of Illinois College of Law. Most importantly, I am your customer, T-Mobile Company.
According to my first letter on February 27, 2006 submitted to CEO of T-Mobile Company, until now the problem about billing is still not corrected. I would like to recapitulate and clarify the problem caused by your system again. I have bought and used your cell phone since December 2005. My plan was $39 a month. Every thing sounds good until February 18, 2006. On February 18, 2006, I changed the plan from $39 a month to $29 a month. The charge should have been active in the next month billing. However, your company has charged me retroactively since February 2, 2006. As I have already indicated, there is no legal basis to enforce such preposterous transaction which your company engaged in this way. No contract will be enforced retroactively. What your representative did should be considered as unconscionable and unenforceable contract.
The result of such preposterous activity committed by your representatives, changing my plan backward to February 2, 2006 instead of next month billing, my account number, 431371590, I have to pay at the end of the billing, March 1, 2006, is almost $160 for the one month service fee. It is absolutely incorrect at all. The new plan, $ 29 a month, which I asked your service representatives to change on February 18, 2006, must be active in the next period, rather than retroactively.
I have called your representatives more than five times before the end of February, 2006 to change and correct what I have requested. They refused to solve this problem. I am willing to pay your service if such service fee is reasonable. What your company did to me sounds like I was being cheated.
I called your representatives on March 7, 2006, around 22:10 hrs. I asked what the result will be if I request to change the rate plan from at the time. Your representative said that T-Mobile Company will not charge me with the new plan rate until April 1, 2006. In other word, if the customer requests T-Mobile to change the new rate plan, the new rate plan will be effective in the next moth billing, not backward.
Nevertheless, your representative, who accepted my request on February 18, 2006, changed the rate plan I that have requested backward to February 2, 2006. It is contrary to your policy that the request will be effective in the next moth billing. I have relentlessly asked many of your representatives to correct both calling and sending my e-mail. Your representatives have merely refused to correct this problem.
On March 7, 2006, I have asked your representative what her name is. She refused to give me her name. In addition, I have sent my e-mails to your customer care two times. Your representatives gave me the wrong answer and irrelevant to my question about my billing problem. Those representatives gave me the case number # 1153805 billing and Payments, but have not done anything.
I have tried to take any step that I can do by myself until now. As a result, I have to submit my complaint and hope that you will resolve this problem. Any good resolution should be accomplished as soon as possible. Thank you for your consideration.
Within this letter, I have attached other relating documents to you totally ………pages.
Faithfully yours,
1 comment:
Actually, I got a response from Illinois Attorney General relating my complaint about the bad conduct of T-Mobile company.
I have attempted to post such response on this blog but it does disappear on the first page! I cannot figure our the defect of what I did!
Here is the link of what I attempted to post: http://poljurisprudence.blogspot.com/2006_03_01_poljurisprudence_archive.html
If anyone knows the cause of this problem, please let me know.
Lovely and sincerely yours,
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